We are seeking someone who can interact with the students and counsel them/ their parents to help identify the right program/ course, guide them through the Institute admission process, such that they are able to get admission into a course that best matches their performance, potential, and preferences. Contribute to the office administration and counselling activities of new enrollment in the Institute.
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Job details
Job Description
Designation: Admissions Counselor
Experience: 2 Years
Salary: 15k to Upto 25k
Company Name: Institute of Professional Banking (IPB)
Band & Level: Band: E, Level: E1
Reporting Manager: Centre Head
Department: Sales
Type of Employment/ Hours: Full Time
Working Days: 5 Days (Alternative Saturdays Off)
Location: C-42, First Floor, C Block, Sector 2, Noida, Uttar Pradesh 201301
Location: SCO-11, Level II, Sector-11, Panchkula, Haryana 134115
Location: F 464, 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160055
Skills Required:
- Minimum 1 to 2 years of experience as an Admission Counselor / Academic Counselor / Telesales Executive.
- Education level: Graduated from any recognized University.
- Microsoft Word, Excel, and PowerPoint, Internet usage and data finding, Corporate brands.
- Fluency in English, Persuasion skills, rapport-building skills, and Telephone etiquette.
- Effective counseling for enrollment of Prospective Students.
- Customer Relationship Management and data management.
- Learning and Development
- Handling Visits and Offline queries
- Daily/ Weekly and Monthly Sales Report
- Revenue Generation / Target Achieved
- Student Feedback / Reference
- People Skills: Learning & Exploring, Team Work & Coordination, Communication & Interpersonal skills, Conflict Reporting, Time Management.
- Process Management: Organizing & Execution, Result Orientation, Technology & Implementation.
- Change Management: Adaptability, Feedback, Cultural Awareness.
- Business Acumen: Functional Understanding, Knowledge of Business, Cost-Effective Working.
Job Responsibilities:
- Effective counselling for Enrolment of Prospective Students
- Increase student enrolment in programs offered by the institute by following the sales and marketing process.
- Career counselling for prospective learners to ensure Sales.
- Tele-Counseling and follow-up on the database generated through structured campaigns.
- Attending calls – Receiving, and responding as pleasantly as possible, while trying to provide full information and support to the students, parents, and channel partners.
- Customer Relationship Management and Data Management
- Create a customer service culture, always putting the customer’s needs first.
- Ensure continuous interaction with the customer/ student to make sure that areas of concern can be worked upon for improved service levels.
- Lead by example; demonstrate excellent customer service to increase client satisfaction and program growth.
- Effective handling and use of CRM and ERP systems.
- Learning and Development
- Self-Inculcate the Training philosophies with the WIN-WIN-WIN policy in the organization
- Improve skills and knowledge by attending regular training programs.
- Abide by all disciplinary procedures, guiding principles, and core values of the Institute.
- Innovative thinking and work on new Initiatives to bring tangible benefits to the Institute.